1. Service Overview
Ladera Lending, Inc. ("Ladera Lending," "we," or "our") offers an SMS messaging program designed to provide customers with timely updates, service alerts, loan information, and educational content related to home financing.
Message types may include loan updates, appointment reminders, follow-up communication, account information, and other relevant mortgage-related updates.
2. Opt-In and Opt-Out
Opt-In:
By providing your mobile number and opting in to receive text messages, you consent to receiving communications from Ladera Lending, which may include updates related to your loan inquiry or application. Participation is voluntary.
Opt-Out:
You may opt out of receiving text messages at any time by replying STOP to any message. You may also text HELP for assistance. Once you opt out, you will no longer receive messages unless you opt back in.
3. Message Frequency
Message frequency may vary depending on the nature of your interaction with Ladera Lending. You may receive messages related to your loan inquiry, customer service, updates, or other relevant information.
4. Data Usage and Privacy
Message and data rates may apply based on your mobile carrier and plan. Ladera Lending does not sell or share opt-in information with third parties or affiliates for marketing purposes.
All information collected is handled in accordance with our Privacy Policy and is used solely for communication related to your loan or inquiry.
5. Fees and Charges
Standard text messaging and data rates may apply according to your wireless plan. Please check with your mobile carrier for details regarding any message or data charges.
6. Compliance
Ladera Lending complies with all applicable regulations, including the Telephone Consumer Protection Act (TCPA) and related federal and state laws governing SMS communication. Our systems are designed to ensure messages are sent responsibly and with proper consent.
7. Liability
Ladera Lending is not liable for delayed or undelivered messages. Messaging services are provided "as is," and transmission may depend on your network provider.
8. User Responsibilities
You are responsible for maintaining accurate contact information and for notifying Ladera Lending if your mobile number changes.
9. Support and Assistance
For help or additional information about our SMS program, you can reply HELP to any message or contact us at:
info@laderalending.com
(800) 592-9396
Ladera Lending, Inc.
555 Corporate Dr. #215
Ladera Ranch, CA 92694
Carriers are not liable for delayed or undelivered messages.
Message frequency may vary. Message and data rates may apply. Text HELP for help or STOP to cancel.